| Module | Problem Description | Summary | Workaround | Steps to reproduce |
| Assignments | When trying to submit an assignment via content some students miss the button Insert Stuff. | This problem is most probably caused when using the Chrome browser extension Lean Library. | When working in Chrome: turn off the extension Lean Library | Chrome browser, extension Lean Library enabled. Submit an assignment via content. |
| Assignments | A submitted .docx file might not render good within the Assignment Grader. Pages of the original document might miss within the Assignment Grader view or not be visible at all. | Brightspace uses LibreOffice to display documents within the Assignment Grader. The problem occurs because of the document conversion process. Since Microsoft’s native file formats are proprietary, there’s always a chance they may not convert to PDF accurately- or at all. | To ensure consistent rendering either: Let students submit files in PDF format. or Download the original file for local viewing. | Student submits a .docx file via assignments. When a teacher wants to review the submission and opens the .docx file in Brightspace itself, the Assignment Grader Viewer might not show all the content from the original file. |
| Completion Summary | When a teacher opens a document from the Completion Summary to grade a student's assignment and then opens a different assignment from the same student; the document viewer does not refresh properly. As a result; the teacher may believe they are grading the correct document while in reality; the previous document is still displayed. This issue can lead to incorrect grading and feedback. A hard refresh (F5) resolves the issue; but this is not a practical workaround. | View doesn’t refresh when you open a document in the completion Summary | A hard refresh (F5) resolves the issue | Open a document from the Completion Summary to grade a student's assignment and then open a different assignment from the same student; the document viewer does not refresh properly |
| Assignments | When submitting an assignment via inline activities (Content) the Add a File button does not work properly. | Students are not able to use the Add a File button when submitting an assignment via content > unit > assignment. | Below the Add a File button it is possible to drop the file or to click for browsing the file. By doing so the student is still able to submit an assignment. | Student goes to the assignment via content > unit > assignment. Clicks on the Add a File button |
| Quizzes | Unable to start the quiz attempt due to the chosen language. | The Start Quiz button is grayed out. The student is not able to start the quiz. | The student changes the langue pack into English. | The quiz has unlimited attempts and the student has the language pack set to Dutch or German. |
Known Issues
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