After uploading your media to Kaltura you will see the following message within the player: Media is being processed. This happens because Kaltura needs to encode the media into different formats and resolutions to ensure smooth playback across various devices and network conditions.

The duration of this processing time depends on factors such as:

• The size and length of the media file
• The number of formats being generated
• The current load on processing servers

What Should You Do as a User?

If you see the processing message in the player, follow these steps:

1. Wait for Processing to Complete
   • Depending on the file size, processing can take from a few minutes to longer.
   • Refresh the page periodically to check the status.
2. Check the Status of the Media Entry
   • Navigate to your Kaltura Media Library.
   • Look for the media entry in question.
   • If the media is still processing, a progress indicator will be displayed.
3. Try Playing the Video Later
   • Once processing is complete, the processing message will disappear, and the media should be available for playback.
4. If the processing message persists for too Long
   • Try re-uploading the media if processing seems stuck.
   • Contact your system administrator if the issue persists beyond a reasonable time.

Conclusion

The processing message in the Kaltura player indicates that the media is still being processed. As a user, patience is key, but if the processing takes an unusually long time, you may need to investigate further or seek support. By understanding this process, you can ensure a smoother media experience on the Kaltura platform.