When attempting to watch a media entry in Kaltura, you may encounter an "Access Denied" message. This guide will help you understand the possible causes of this issue and provide troubleshooting steps to resolve it.
Possible Causes
- Insufficient Permissions: The media entry may have restricted access, and your account lacks the necessary permissions to view it.
- Expired or Unavailable Content: The media may be set to expire or might have been deleted.
- Browser or Cache Issues: Cached data or browser settings could be interfering with media playback.
- Technical Issues on Kaltura's End: There might be server or configuration issues affecting access to media entries.
Troubleshooting Steps
- Verify Your Login Credentials: Ensure you are logged in with the correct account.
- Check Media Permissions and Ownership: If the media is owned by another user, request access from the content owner.
- Clear Browser Cache and Cookies: Try clearing your browser cache and cookies. Close and reopen the browser, then log in again.
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Contact Your Institution Kaltura Support:
Mail to: [email protected] or
Submit a case: via the Selfservice portal or
Call: 088-0191020 on working days between 8.00am and 5.00pm