Close Unnecessary Applications: Running multiple applications can consume system resources, potentially interfering with Kaltura Capture. Ensure that only essential programs are active during recording.
Restart Your Computer: A fresh start can resolve temporary glitches that might be preventing the recorder from functioning properly.
Check System Requirements: Confirm that your computer meets the minimum specifications for Kaltura Capture.
Update or Reinstall Kaltura Capture: Ensure you're using the latest version of the software. If issues persist, consider uninstalling and then reinstalling the application.
Uploading Recordings Fails or Is Slow
Test Internet Connection: A stable and fast internet connection is crucial for uploading large media files. Use online tools to assess your connection speed.
Lower Recording Quality: Reducing the recording resolution can decrease file size, facilitating smoother uploads. Adjust the screen recording quality in the application's settings.
Close Background Applications: Other running programs can tax system resources, leading to synchronization issues. Ensure that unnecessary applications are closed during recording.
Conduct Test Recordings: Before important sessions, perform short test recordings to verify that audio and video are in sync.
Update Software: Ensure that both your operating system and Kaltura Capture are updated to their latest versions, as updates often address known issues.
Camera or Screen Not Detected
Check Device Connections: Ensure that your webcam and other recording devices are properly connected to your computer.
Select Correct Input Source: Within Kaltura Capture, verify that the correct camera and screen sources are selected.
Update Drivers: Outdated device drivers can cause detection issues. Update your camera and display drivers through your computer's device manager.
Application Crashes or Freezes
Collect and Upload Logs: Kaltura Capture allows users to collect and upload application logs, which can be useful for diagnosing issues. Access this feature in the application's settings under "Collect and upload application logs."
Reinstall the Application: If crashes persist, uninstall and then reinstall Kaltura Capture to ensure a clean installation.