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Kaltura Capture recording issues

Aangepast op

Recording Won't Start or Stops Unexpectedly

  • Close Unnecessary Applications: Running multiple applications can consume system resources, potentially interfering with Kaltura Capture. Ensure that only essential programs are active during recording.​
  • Restart Your Computer: A fresh start can resolve temporary glitches that might be preventing the recorder from functioning properly.​
  • Check System Requirements: Confirm that your computer meets the minimum specifications for Kaltura Capture. ​
  • Update or Reinstall Kaltura Capture: Ensure you're using the latest version of the software. If issues persist, consider uninstalling and then reinstalling the application.​

Uploading Recordings Fails or Is Slow

  • Test Internet Connection: A stable and fast internet connection is crucial for uploading large media files. Use online tools to assess your connection speed.​
  • Lower Recording Quality: Reducing the recording resolution can decrease file size, facilitating smoother uploads. Adjust the screen recording quality in the application's settings. ​
  • Manual Upload: If automatic uploads fail, locate the raw recording files on your computer and upload them directly to your media repository.​

Audio and Video Out of Sync

  • Close Background Applications: Other running programs can tax system resources, leading to synchronization issues. Ensure that unnecessary applications are closed during recording.​
  • Conduct Test Recordings: Before important sessions, perform short test recordings to verify that audio and video are in sync.​
  • Update Software: Ensure that both your operating system and Kaltura Capture are updated to their latest versions, as updates often address known issues.

Camera or Screen Not Detected

  • Check Device Connections: Ensure that your webcam and other recording devices are properly connected to your computer.
  • Select Correct Input Source: Within Kaltura Capture, verify that the correct camera and screen sources are selected.​
  • Update Drivers: Outdated device drivers can cause detection issues. Update your camera and display drivers through your computer's device manager.

Application Crashes or Freezes

  • Collect and Upload Logs: Kaltura Capture allows users to collect and upload application logs, which can be useful for diagnosing issues. Access this feature in the application's settings under "Collect and upload application logs." ​
  • Reinstall the Application: If crashes persist, uninstall and then reinstall Kaltura Capture to ensure a clean installation.
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